Coinbase Expands Reside Buyer Assist

By Casper Sorensen, Vice President, Buyer Expertise

The next is the newest replace in our sequence of weblog posts describing our dedication to constantly enhancing our buyer expertise.

In previous blog posts we highlighted our ongoing journey to create extra worth for purchasers with our help expertise. In 2021, we invested in offering improved help experiences by growing our staffing, accelerating our response instances, in addition to including dozens of academic assets to our help pages so prospects can get essentially the most correct info on our services and products.

In our pursuit to supply prospects with essentially the most trusted customer support expertise in crypto we’re excited to focus on new reside help choices for our prospects.

In This autumn we started providing localized telephone help for retail prospects within the US, UK, Eire, Germany, and Japan. Whether or not the query is easy or complicated, our educated professionals are prepared to assist. These new telephone help choices develop on the Coinbase One help which launched in October 2021 and is on the market to prospects in the US 24/7 from a devoted crew, and the quickest reply instances in crypto.

In December 2021, we started offering US retail prospects with reside messaging by way of our new Assist Heart platform. Reside messaging presents prospects the flexibleness to attach with us when the time is true and proceed the dialog seamlessly in the event that they should step away. Our crew of customer support specialists can be found by way of messaging 24/7 with the pace our prospects anticipate.

The journey continues in 2022, we’ll present extra localized telephone and messaging choices for our prospects globally in addition to carry additional enhancements to our in-app help expertise for iOS and Android.

We stay deeply centered on offering our prospects with intuitive help expertise and respect endurance as we proceed to develop. We stay up for steady enhancements so please keep tuned to this weblog for updates on the standing of our journey.

Coinbase Expands Live Customer Support was initially revealed in The Coinbase Blog on Medium, the place persons are persevering with the dialog by highlighting and responding to this story.

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